Privacy Policy - Hedgehog Healing

 

How We Collect Information

We collect information directly from you when you:

• Complete an intake or consent form

• Book an appointment

• Communicate with us via email or phone

• Submit a form through our website

How We Use Your Information

We use your information to:

• Provide acupuncture and related health services

• Maintain accurate health records

• Contact you about appointments or follow-up care

• Manage bookings and administration

• Comply with legal or regulatory requirements

We will never sell your information.

How We Store and Protect Your Information

Your clinical records are securely stored using Cliniko, a medical-grade, encrypted digital practice management system compliant with Australian Privacy Principles.

We take reasonable steps to protect your information from:

• Loss

• Misuse

• Unauthorised access

• Modification

• Disclosure

Emails and website messages are stored in password-protected accounts.

Disclosure of Information

We will only disclose your personal or health information:

• With your express consent

• When required by law (e.g. court order, mandatory reporting)

• To emergency services if necessary to prevent serious harm

We do not share your health information with marketing companies or third parties.

Wix may collect anonymised analytics data as part of its platform functionality. You can view Wix’s privacy statement for more detail.

Accessing and Correcting Your Information

You have the right to:

• Access a copy of your personal or health records

• Request corrections to inaccurate, incomplete, or outdated information

To request access, email us at:

hedgehoghealing@hotmail.com

We may require proof of identity before releasing records.

Website Cookies & Analytics

Our website (via Wix) may collect:

• Basic analytics (pages visited, session duration)

• Cookies for functionality

• Device and browser information

This helps us improve website performance but does not identify you personally.

You can disable cookies in your browser settings.

Retention of Health Records

As required under Australian health law, we retain clinical records for:

• 7 years from your last appointment, or

• Until a child patient reaches 25 years of age

After this period, records may be securely destroyed.

Concerns or Complaints

If you have a privacy concern, please contact us first:

📧 hedgehoghealing@hotmail.com

If we cannot resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

• (Wix forms)

We may also collect additional health information during each consultation.

• Information submitted through Wix contact forms

We do not collect payment details on our website.